Buying Argington Organic Bam Bam Crib Complete, White
Product Description
Bam II (Bam Bam) is the next generation of our immensely popular Bam Crib set. Our Bam Bam complete crib set includes the Bam Bam bassinet, Bam Bam crib conversion kit and Bam Bam toddler conversion kit. With your set purchase, you receive everything you need from birth to the toddler years for one great price. The bassinet easily converts to the crib which features a fixed rail construction for increased stability and longevity. The lockable casters provide you the flexibility to move the crib whenever it is necessary. Our bassinet is compact in size and can easily roll through a 24" door. The set comes with a 1" foam mattress pad covered in soft organic cotton. Crib Mattress is adjustable to three positions. Mattress support construction is durable and made from sturdy hardwood. Crib is easy to assemble, compact, lightweight and designed with efficiency in mind. Conforms to and exceeds all regulations set forth by ASTM, CPSC, and Health Canada.
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Customer Reviews
Most helpful customer reviews
13 of 13 people found the following review helpful.
By SamSoh
Beware of Argington's Customer Service and Quality!!
We recently spent the last month with headaches and bitter feelings towards Argington. I don't want to leave a rant, but I want other parents to know what they are getting into:
Week One: BamBam complete arrived damaged and the packing was so much styrofoam, not very green if this is why you are buying. The quality is of IKEA standards, but the price a bit higher. They claim to use low VOC stains and glue so we opted to stick with it and not give up yet. We notified them and send photos of the damage the same afternoon we received the crib. An automated response was sent by Argington
Week Two: We hear nothing back from them, at the end of the week I send another email looking for help...response was a survey asking how their customer service is doing, lol.
Week Three: We still hear nothing, so I use their facebook to complain. At this point we have reached out to our credit card company to see what we need to do. They say we are completely covered and will refund us once we submit our complaint. Some relief knowing we will get money from our CC company, but no bed for our baby.
After complaining on facebook (they have since deleted our comment!), we received a response asking why we were complaining and as if our claim was never made. Very frustrating! After letting them know our credit card company has our back, they suddenly were helpful and sent out a crib the next day!
Week Four: New crib arrived, of course with damaged parts. Luckily we kept the old box of parts and between the two boxes we were able to get a complete "good" set to keep. Argington wants the box of damaged crib parts back, but still haven't sent a shipping label.
Now we are wondering how long we have to keep the box before donating to someone who won't mind a scratch here or there for a brand new crib.
Their customer service is dreadful and we are disappointed they only helped after we got social media and our credit card company involved. The quality of the product isn't all that great, and once IKEA steps up their green efforts, I'm not sure why anyone would buy from this company.
9 of 9 people found the following review helpful.
By Pencil Name
I have to warn you about this company. My crib came with a missing screw which of course is a safety hazard. I reached out to Argington to get a new one sent. Their customer care number listed doesn't work. And via email they have given me the run around for TWO months. They claim a replacement screw was sent. I never received it. Rather than resending they are 'looking for shipment tracking information.'. Why does it take two months to track a shipment? Send me the damn $2 screw so my baby can sleep in her crib. She is now 6 months old and I regret ever buying this.
10 of 11 people found the following review helpful.
By jmass
I found the Bam crib set early in my pregnancy and knew I wanted it after much research. Then around April I found this Bam Bam second generation set which seemed to be almost identical to the first one except that it comes on locking casters instead of just wooden legs which works better for me -- and it's significantly cheaper than the original PLUS it comes with the toddler rail which was an add'l expense with the original Bam. I waited it out...through the release date being moved 3 times..numerous emails from Amazon about pushing it back and then not finding it..then when finally released they sold out so quickly the company I bought it from couldn't determine right away if they sold out before or after they fulfilled the current orders (incl mine). Finally when I was just about to give up because my due date is less than a month away, I got the email that it was shipped and it arrived the very next day!
We set up the bassinet and I love it already. The wheels roll so smoothly. These were important to me because our entire house is hardwood but may not work for every household. Also the wood feels strong and sturdy. A bassinet was important to us and so many of the ones I was finding feel so cheap and wobbly, the fact that this was basically just a smaller version of a crib and not some extra piece of furniture to purchase was a big selling point. And to get the toddler rails included in this lower price instead of having to purchase separately was an added bonus. We just love it and it was totally worth the wait.
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